Privacy Policy

1. Introduction

jibb Casino ("jibb", "we", "us", "our") is committed to protecting the privacy and personal data of all individuals who use the jibb platform accessible at jibb.asia and its associated subdomains ("Platform"). This Privacy Policy ("Policy") describes how jibb collects, processes, stores, and discloses personal information in connection with the provision of our online gaming and related services.

This Policy is issued in compliance with the Philippines' Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 ("DPA"), its Implementing Rules and Regulations ("IRR"), and applicable issuances of the National Privacy Commission ("NPC"). jibb operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation ("PAGCOR"), which may impose additional data retention and reporting obligations applicable to licensed online gaming operators.

By accessing the jibb Platform, creating an account, or otherwise interacting with our services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the jibb Platform.

2. Data Controller Identity

The data controller responsible for the personal information collected through jibb.asia is jibb Casino, the operator of the jibb online gaming platform. For all privacy-related inquiries, data subject rights requests, and complaints, players may contact jibb's designated Data Protection Officer ("DPO") through the contact channels specified in Section 14 of this Policy.

3. Categories of Personal Data We Collect

jibb collects the following categories of personal data from players and platform users. The specific data collected may vary depending on the services you use and your level of account verification.

jibb does not collect sensitive personal information beyond what is necessary for identity and age verification pursuant to PAGCOR licensing requirements. Where government-issued identification documents are collected, they are processed solely for KYC purposes and stored in encrypted form.

4. How We Collect Your Personal Data

jibb collects personal data through the following channels and interactions:

4.1 Direct Collection

Data you provide directly to jibb when you: register for a jibb account; complete identity verification (KYC); make deposits or request withdrawals; contact jibb support via live chat, Viber, or email; respond to surveys or promotions; or update your account profile settings.

4.2 Automated Collection

Data collected automatically when you interact with the jibb Platform, including through: cookies and similar tracking technologies placed on your browser or device; server logs recording your IP address, access times, and pages visited; device fingerprinting for fraud prevention purposes; and session analytics tools used to improve platform performance.

4.3 Third-Party Sources

jibb may receive personal data from third parties in limited circumstances, including: payment service providers (such as GCash, Maya, BPI, BDO) in connection with transaction processing; identity verification service providers used to validate KYC documents; fraud prevention data providers; and PAGCOR or other regulatory authorities where required by law.

5. How jibb Uses Your Personal Data

jibb processes your personal data for the following purposes:

• Account management: Creating, maintaining, and managing your jibb player account, including authentication and access control;
• Service delivery: Enabling you to access and use all games, betting features, and platform functions offered through jibb;
• Financial processing: Processing deposits and withdrawals, reconciling transactions, and maintaining accurate financial records;
• KYC & AML compliance: Verifying player identities, ages, and financial backgrounds in compliance with PAGCOR licensing conditions and Philippine AMLA legislation;
• Responsible gaming: Monitoring gaming behaviour to identify indicators of problem gambling and administering player protection tools including deposit limits and self-exclusion;
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, unauthorized account access, and other prohibited conduct;
• Customer support: Responding to inquiries, resolving complaints, and providing technical assistance through jibb's live chat, Viber, and email support channels;
• Platform improvement: Analyzing usage patterns to improve the jibb platform's performance, design, and game offerings;
• Communications: Sending transactional notifications (e.g., deposit confirmations, withdrawal updates), security alerts (e.g., new login notifications), and — where you have provided consent — promotional communications about jibb offers and events;
• Legal compliance: Meeting jibb's obligations under Philippine law, PAGCOR regulations, court orders, and regulatory directives.

6. Legal Basis for Processing

Under the Philippines Data Privacy Act of 2012, jibb processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the player agreement and deliver the jibb platform services you have requested;
• Legal obligation: Processing required to comply with PAGCOR licensing conditions, the Anti-Money Laundering Act, the Data Privacy Act, and other applicable Philippine laws;
• Legitimate interests: Processing for fraud detection, platform security, responsible gaming monitoring, and service improvement, provided such interests are not overridden by your fundamental rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit, freely given, and revocable consent.

7. Data Sharing & Third-Party Disclosure

jibb does not sell, rent, or trade your personal data to third parties for their independent marketing purposes. jibb may share your personal data in the following limited circumstances:

7.1 Service Providers

jibb engages trusted third-party service providers who process personal data on our behalf under data processing agreements, including: payment processors (GCash/Maya/banking partners), identity verification providers, game content providers (JILI, Evolution Gaming, PG Soft), platform hosting and cloud infrastructure providers, and customer support tool providers. All service providers are contractually bound to process your data only as instructed by jibb and in accordance with applicable privacy law.

7.2 Regulatory Authorities

jibb is required to share player data with PAGCOR and other Philippine government authorities, including the Anti-Money Laundering Council ("AMLC"), when required by law, court order, or regulatory directive. jibb will comply with all lawful requests while seeking to protect player privacy to the maximum extent permitted.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or substantially all of jibb's assets, personal data held by jibb may be transferred to the successor entity, subject to equivalent privacy protections.

8. Data Retention

jibb retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Key retention periods applicable to jibb player data are as follows:

• Account data: Retained for the duration of your active jibb account plus five (5) years following account closure;
• KYC / identity documents: Retained for a minimum of five (5) years following account closure, as required under AMLA and PAGCOR regulations;
• Transaction records: Retained for a minimum of five (5) years, consistent with Philippine financial record-keeping requirements;
• Gaming logs: Retained for three (3) years following the relevant gaming session, for dispute resolution and regulatory compliance purposes;
• Support communications: Retained for two (2) years following resolution of the relevant inquiry or complaint;
• Marketing consents: Retained until consent is withdrawn or for three (3) years of inactivity, whichever is earlier.

Upon expiry of applicable retention periods, jibb will securely delete or anonymize personal data in accordance with NPC-approved data disposal protocols.

9. Security Measures

jibb implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• TLS/SSL encryption for all data transmitted between your device and the jibb Platform;
• AES-256 encryption for stored sensitive data, including payment credentials and identity documents;
• Multi-factor authentication for administrative access to systems containing personal data;
• Regular security audits and penetration testing by independent third-party security specialists;
• Access controls limiting personal data access to authorized jibb personnel on a need-to-know basis;
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements.

Notwithstanding these measures, no data transmission over the internet or electronic storage system is completely secure. jibb cannot guarantee absolute security and encourages players to use strong, unique passwords and enable two-factor authentication on their jibb accounts.

10. Cookies & Tracking Technologies

jibb uses cookies and similar tracking technologies to operate the Platform and improve your experience. The categories of cookies used on jibb.asia include:

• Essential cookies: Required for core platform functionality including session authentication and security features. Cannot be disabled without impairing platform operation;
• Performance cookies: Collect anonymized data about how players use the Platform, used to identify technical issues and optimize performance;
• Functional cookies: Remember your preferences (e.g., language, game favorites) to personalize your jibb experience;
• Analytics cookies: Used to understand aggregated usage patterns and improve the Platform's design and content.

You may manage cookie preferences through your browser settings. Note that disabling non-essential cookies may affect certain Platform features. jibb does not use cookies to serve third-party advertising.

11. Your Data Subject Rights

Under the Philippines Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jibb:

• Right to be informed: To know what personal data jibb collects and how it is processed;
• Right of access: To obtain a copy of the personal data jibb holds about you;
• Right to rectification: To have inaccurate or incomplete personal data corrected;
• Right to erasure: To request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to jibb's legal retention obligations;
• Right to object: To object to the processing of your personal data for direct marketing purposes or on grounds of legitimate interest;
• Right to data portability: To receive your personal data in a structured, commonly used format where technically feasible;
• Right to lodge a complaint: To file a complaint with the National Privacy Commission ("NPC") if you believe jibb has violated your data privacy rights.

To exercise any of the above rights, contact jibb's Data Protection Officer using the channels in Section 14. jibb will respond to all data subject rights requests within thirty (30) days of receipt, or within such extended period as permitted by the DPA where the request is complex or voluminous.

12. Minors & Age Restriction

The jibb Platform is strictly intended for adults aged twenty-one (21) years and above. jibb does not knowingly collect personal data from individuals under 21 years of age. jibb enforces the 21+ age requirement through mandatory KYC identity verification applied to all accounts prior to withdrawal processing.

If jibb discovers that personal data has been collected from a person under 21 years of age, jibb will immediately close the associated account, void all transactions, and delete the personal data of the minor from its systems, subject to any retention obligations imposed by applicable law.

Parents and legal guardians who believe their child under 21 may have registered with jibb are encouraged to contact support immediately via the channels in Section 14.

13. Changes to This Privacy Policy

jibb reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or operational needs. Material changes to this Policy will be communicated to registered players via the email address or mobile number on file at least fourteen (14) days before the amendment takes effect. The updated Policy will also be posted on jibb.asia with a revised "Last Updated" date. Your continued use of the jibb Platform following the effective date of any amendment constitutes acceptance of the revised Policy.

We encourage you to review this Policy periodically to stay informed about how jibb protects your personal information.

14. Contact & Data Protection Officer

For privacy-related inquiries, data subject rights requests, or complaints regarding jibb's processing of your personal data, please contact the jibb Data Protection Officer through the following channels:

If you are not satisfied with jibb's response to your privacy complaint, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (privacy.gov.ph).